This is part of your contract with TVC, who work on a referral basis on all direct to TVC bookings. A referral booking is carried out by the TVC customer service team on behalf of the host/supplier. The TVC customer service team will simply take that client up to the point where the booking is confirmed and then refer them over to the villa directly to finalise the bookings and complete all of the pre-arrival procedures.
Have more questions? Submit a request