What is a referral booking?

A referral booking is carried out by the TVC customer service team on behalf of the host/supplier. This is when a client contacts the customer service team directly to ask for a range of properties to be sent to them for their consideration. The TCV customer service team will simply take that client up to the point where the booking is confirmed and then refer them over to the villa directly to finalise the bookings and complete all of the pre-arrival procedures.

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